MCHENRY CONSULTING ANNOUNCES NEW SERVICE OFFERING FOCUSING ON CLIENT RETENTION

We’re thrilled to announce the launch of McHenry’s new HR Practice Optimization, which is dedicated to elevating client retention. As we all know, boosting retention rates directly enhances a PEO’s bottom line. Our mission is to equip PEOs with actionable insights to fortify their retention strategies, increasing revenue and profitability.

Erica Whyman, an expert in client retention within the PEO industry, will lead this pioneering unit. Her track record includes spearheading client retention initiatives for multiple PEOs and providing unbiased third-party analyses for private equity investors. Her unique insights will empower PEOs to better understand client dynamics and retention drivers.

Our approach centers on Root-Cause Interviews and in-depth Root-Cause Analysis with terminated clients. By uncovering the true reasons behind client terminations, we aim togo beyond assumptions or surface-level insights. These open-dialogue interviews offer a comprehensive understanding of why clients leave, where they go, and how to prevent future defections.

Research shows that businesses with a clear grasp of client defection gain a competitive edge, paving the way for robust growth and improved client satisfaction. With year-end upon us, now is the perfect time to assess your retention strategies with McHenry’s expertise, ensuring:

• A clearer understanding of why clients terminated services
• Insights that guide justifiable/strategic capital investments in your service model
• Improvements that positively impact existing clients moving forward, therefore increasing retention metrics

At McHenry, we recognize that terminated clients provide valuable insights for refining retention strategies and guiding future investments. Please feel free to reach out if you would like to discuss how we can support your goals or answer any questions.

Erica Whyman erica@mchenryconsulting.net or 561-308-1428.